film01 takes your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how we protect it, and the rights you hold over your own information.
This Privacy Policy ("Policy") describes how film01 ("the Platform", "we", "us", "our") collects, uses, stores, and shares personal information when you access or use the services available at https://film01.cam. By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy. This Policy forms part of and should be read alongside our Terms & Conditions.
The following terms carry the meanings assigned below wherever they appear in this Policy:
film01 collects Personal Data in several categories depending on how you interact with the Platform. The table below summarises the categories and specific data points we may collect:
| Category | Examples of Data Points | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, national identity number (KTP number), gender, nationality | Mandatory |
| Contact Data | Email address, mobile phone number, residential address | Mandatory |
| Financial Data | Bank account name, bank account number, e-wallet identifier (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history | Mandatory |
| KYC Documents | Scanned copy of KTP or passport, proof-of-address document, selfie photograph with identity document | Mandatory |
| Technical Data | IP address, device type, operating system, browser type and version, session duration, page views | Automatic |
| Usage & Betting Data | Games played, sports markets wagered, bet history, win/loss records, bonus redemption history | Automatic |
| Communication Data | Live-chat transcripts, email correspondence, support-ticket content | When used |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred communication channel, language preference | Optional |
film01 does not collect any special-category Personal Data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) beyond what is strictly required for age verification and responsible-gaming compliance.
film01 obtains Personal Data through the following channels:
film01 processes Personal Data only for specified, legitimate purposes. The table below sets out each processing purpose together with its legal basis:
| Processing Purpose | Legal Basis |
|---|---|
| Creating and managing your film01 Account | Performance of a contract |
| Processing deposits and withdrawals via local banks and e-wallets | Performance of a contract |
| Verifying your identity and age (KYC) to comply with 21+ policy | Legal obligation / legitimate interest |
| Detecting and preventing fraud, money laundering, and collusion | Legal obligation / legitimate interest |
| Administering responsible-gaming tools (deposit limits, self-exclusion) | Legal obligation / legitimate interest |
| Providing customer support via live chat and email | Performance of a contract |
| Personalising game recommendations and promotional offers | Legitimate interest / consent |
| Sending marketing communications (where opted in) | Consent |
| Platform analytics, performance monitoring, and security testing | Legitimate interest |
| Compliance with applicable law and regulatory reporting obligations | Legal obligation |
film01 does not sell, rent, or trade your Personal Data to unaffiliated third parties for their own marketing purposes. We may, however, share your data with the following categories of recipient where strictly necessary:
All third-party Data Processors engaged by film01 are bound by written data-processing agreements that restrict their use of your Personal Data to the specific purpose for which it was shared, and require them to implement appropriate security measures.
film01 may transfer your Personal Data to servers or Data Processors located outside Indonesia. Where such transfers occur, film01 takes all reasonable steps to ensure an equivalent level of data protection applies, including by:
Indonesia Residents: By using film01 and submitting your Personal Data, you acknowledge and consent to the transfer, storage, and processing of your data on servers that may be located outside the territory of Indonesia, subject to the safeguards described in this section.
film01 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
At the end of the applicable retention period, Personal Data is either permanently deleted from our systems or rendered irreversibly anonymous.
film01 implements a layered, defence-in-depth security architecture to protect your Personal Data from unauthorised access, accidental loss, disclosure, or destruction. Our technical and organisational measures include:
Your Responsibility: While we maintain robust security on our end, you are responsible for keeping your Account password confidential and for logging out of the Platform on shared or public devices. If you suspect unauthorised access to your Account, contact our support team immediately via live chat.
film01 uses Cookies and similar tracking technologies to deliver, maintain, and improve the Platform experience. The following categories of Cookies are in use:
Most browsers allow you to review, block, or delete Cookies through their settings menu. Note that disabling strictly necessary Cookies will prevent you from logging in and using the Platform. Blocking other categories of Cookies will not impair your ability to bet or play games.
film01 strictly prohibits access to and use of the Platform by any individual under the age of 21 years. We do not knowingly collect Personal Data from minors. If we discover — through KYC review, a third-party report, or any other means — that a User is under 21 years of age, we will:
If you believe that a minor has created an account on film01, please contact us immediately via live chat or by emailing [email protected] — we treat such reports with the utmost priority.
As a User of film01, you hold the following rights in relation to your Personal Data. To exercise any right, contact our support team via live chat or email. We will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) calendar days:
Request a copy of the Personal Data film01 holds about you, along with information on how it is being used.
Request correction of any inaccurate or incomplete Personal Data held in your Account profile.
Request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Request that we limit the Processing of your data in specific circumstances, such as while the accuracy of data is being contested.
Receive your Personal Data in a structured, commonly used, machine-readable format where technically feasible.
Object to Processing carried out on the basis of legitimate interest, including direct marketing. Objections to direct marketing will be honoured unconditionally.
Withdraw consent for any Processing activity based on consent (such as marketing emails) at any time without affecting the lawfulness of prior Processing.
Request human review of any decision made solely by automated processing that produces significant effects on you, such as an Account suspension triggered by fraud-detection algorithms.
Some rights are subject to limitations under applicable law. For example, we cannot erase data we are legally required to retain for anti-money-laundering compliance, nor can we provide data portability of information generated by our fraud-detection systems.
The film01 Platform may contain references or links to third-party websites, game providers, or payment-services pages operated independently of film01. This Policy applies only to the film01 Platform itself. We have no control over the privacy practices of third-party operators and encourage you to review their respective privacy policies before submitting any Personal Data to them.
The inclusion of any reference to a third-party service does not constitute an endorsement of that service's privacy practices or security standards.
film01 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data-processing practices, legal obligations, or Platform features. When material changes are made — meaning changes that substantively alter how we collect, use, or share your Personal Data — we will:
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must cease using the Platform and may request Account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which film01 handles your Personal Data, please reach out through the following channels:
film01 aims to acknowledge all privacy-related enquiries within twenty-four (24) hours and to resolve them fully within thirty (30) calendar days. Complex requests may require additional time; we will keep you informed of progress throughout.
If you believe your privacy rights have been violated and you are not satisfied with our response, you have the right to escalate your complaint to the relevant data-protection supervisory authority in your country of residence.
By continuing to use the film01 Platform, you confirm that you have read, understood, and accepted this Privacy Policy. We are committed to handling your Personal Data with the highest standards of care, security, and transparency.
These six principles guide every data-handling decision at film01 — from the moment you register to long after your account is closed.
Every byte of data exchanged between your browser and film01 is protected by 256-bit TLS encryption. Sensitive stored data — including KYC documents and financial details — is encrypted at rest using AES-256.
film01 will never sell, rent, or trade your Personal Data to third parties for their own marketing or commercial gain. Your information is used exclusively to deliver and improve our services to you.
Access, correct, or request deletion of your Personal Data at any time. Withdraw marketing consent with a single click in your Account settings. We honour your choices within five business days — no questions asked.
We keep your data only as long as necessary. Once the applicable retention period expires, Personal Data is permanently deleted or irreversibly anonymised — not archived indefinitely on ageing servers.
film01 never knowingly collects data from individuals under 21 years of age. When underage access is detected, all associated data is swiftly deleted and deposited funds are returned to the source.
Any material update to this Privacy Policy is communicated via on-site notification and email at least seven days in advance — giving you time to review changes before they take effect and decide whether to continue using the Platform.
Our support team is available around the clock to address any data-related concerns. You can also explore our Terms & Conditions, check our FAQ, or return to the homepage.